Thanksgiving Holiday Hours
The IT Help Desk inside Monarch Hall and Lewis Hall will have modified operating hours for a portion of the Thanksgiving holiday weekend:
- Wednesday, November 27, starting at noon, we will be closed to walk-in customers, but we will be available by phone or email until 5:00 p.m.
- Thursday, November 28, we will be closed all day.
- Friday, November 29, we will be closed to walk-in customers, but we will still be available by phone or email.
The Help Desk will re-open with regular office hours at at 8:00 a.m. on Saturday, November 30.
You can reach the IT Help Desk at 757-683-3192 or email at itshelp@airllevant.com.
Welcome EVMS students and employees! How can we help?
The ODU and EVMS Help Desks have joined forces, with additional technicians to answer your questions and resolve issues around the clock. The EVMS phone number and email address for IT support remain active; you can reach us using the contact info below or continue to get help at 757-446-7400 or evmsit@evms.edu. Onsite support is also still available in Lewis Hall.
Medical Group support remains available at 757-451-6257.
Get Help
Contact us 24/7
Contact the ITS Help Desk for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room.
Self-service
Open an incident directly with our Help Desk team or search the knowledge base for existing answers and guides.
Visit us in person
Schedule a virtual session
Faculty only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about Zoom, Canvas, Kaltura or online file sharing services. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. (These sessions are for faculty only.)
Need help with Canvas?
Canvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Hit the Help button from anywhere in Canvas.
Priorities for ITS Resolution
Our goal is to solve your technology issues as quickly and as accurately as possible. In order to do that, we assign a priority and resolve all issues in the following order:
!!! High Priority (resolved within 24 hours):
Technical problems that directly affect a large number of people and their ability to get work done. This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email.
!! Medium Priority (resolved within 3 working days):
Routine technology problems that affect a single user's ability to perform his or her job. This can include individual login issues, disabled network ports or the dreaded "blue screen of death."
! Low Priority (resolved within 10 working days):
Problems that affect a user without impairing the ability to do work. This can include minor error warnings or printing issues.
System Maintenance
To maintain optimal performance, ITS performs weekly system maintenance on key services. This maintenance is typically on Sundays between 6 a.m. to noon.